From correspondents in Maharashtra, India, 04:10 PM IST
ExlService Holdings, Inc. (Nasdaq: EXLS), a recognized provider of transformation and outsourcing solutions, today announced the addition of a new delivery center in Manila, Philippines. EXL also announced commencement of operations for a major US insurance client that they have signed up recently for the Philippines. This would serve as its first outsourcing service delivery location outside of India and is an important first step in EXL’s strategy of providing seamless global delivery from countries around the world.
The EXL Philippines facility has a total seat capacity of over 950 seats and provides a world-class and modern environment for EXL’s professionals. The new facility is located in OneE-ComCenter in Pasay City, Metro Manila approximately 30 minutes from Makati City and the Manila International Airport. The site is Philippine Economic Zone Authority (PEZA) approved and adjoins the Mall of Asia, the third largest shopping mall in Asia.
The Philippines facility has been built to meet the expanding demands of EXL’s existing clients in multiple industry verticals as they spread their outsourcing operations globally. Through this expansion, EXL seeks to provide a range of outsourcing services from Philippines for both new and existing clients.
The Philippines operations will be led by Sumir Anand, who was recently given additional responsibilities as Business Leader, International Delivery. Sumir had led the Philippines project thus far as Vice President, Global Head of Infrastructure and Strategic Initiatives.
Vikram Talwar, EXL’s CEO and Vice Chairman commented, “EXL is responding to the needs of our clients by aggressively expanding our delivery infrastructure in the Philippines. This is the first step in a well defined strategy to add to EXL’s delivery capability around the globe”.
Rohit Kapoor, EXL’s President and COO added, “We believe that the Philippines represents a valuable source of talent that will complement the significant transformation and outsourcing capabilities we offer today from India. Our presence in the Philippines will further enhance EXL’s business continuity capabilities and disaster recovery framework.”
With this addition, EXL now has nine delivery centers located across Noida, Gurgaon, Pune in India, and Manila in the Philippines. EXL is headquartered in New York and has offices in New Jersey, London and Singapore.
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