From correspondents in Delhi, India, 10:10 PM IST

Newgen Software Technologies Limited, a market leader in Business Process Management (BPM) and Enterprise Content Management (ECM), with impeccable track record of implementing mission-critical Workflow and Document Imaging solutions, today announced the successful implementation of its Document Management System (DMS) solution at DTDC, the leading Indian courier and cargo company having the largest domestic delivery network in India.

With the increasing burden to archive documents, DTDC realized that digitisation of documents was imperative. To improve its operational efficiency and secure delivery of high value consumer shipments, DTDC deployed Newgen’s solution to provide online Proof of Delivery (PoD) receipts and status of couriered items to its customers. Using the solution, the company is able to quickly track the shipment status and obtain detailed information.

Speaking of Newgen’s solution, Mrinal Chakraborty, GM-IT and Operational Processes, DTDC Courier and Cargo, said, “With this implementation, we are the first courier organization in India to provide online PoD receipts for our customers and to enable them to track their consignments online too. We have noticed immense enhancement in customer satisfaction levels post this deployment. It is now possible for us to keep track of the information related to our franchisees too. We have managed to digitise the archiving process. Overall, the whole process of tracking consignments and maintaining records is now automated and smooth.”

Speaking of the successful implementation at DTDC, Diwakar Nigam, Managing Director, Newgen Software Technologies, said, “We are delighted that DTDC has chosen Newgen. This is a great example of how Newgen’s customized offering of products and services meet the stringent requirements of growing organizations operating in fiercely competitive services industry.”

Source: Press Release Distribution via India PRwire